Shipping Policy
- Delivery Methods: We offer nationwide shipping via courier services. For larger or local orders, we may deliver them ourselves.
- Delivery Timeframe: We strive to facilitate next-day delivery for last-minute events. Please contact us to confirm availability.
- Shipping Restrictions: Please note that certain items, such as gas bottles, cannot be shipped via courier services. For large or heavy products, we arrange appropriate transportation methods.
Returns Policy
- Return Eligibility: Returns are accepted for items that are unused and in their original condition.
- Return Window: Customers must initiate a return within 14 days of delivery.
- Return Process: To initiate a return, please contact us at contactus@entertainmenteffects.co.uk or call 01707 269 566.
- Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Refunds: Once the returned item is received and inspected, we will process the refund within 7 business days.
- Refunds will be issued to the original payment method.
- Non-Returnable Items: Custom orders and perishable goods are not eligible for return.
For any questions or assistance, please contact us at contactus@entertainmenteffects.co.uk or call 01707 269 566.
